Frequently Asked Questions
Helpful answers about products, orders, payments, shipping, and customer support.
Who operates Navqira?
Navqira is operated by Shanghai Zhaibaigou Technology Co., Ltd..
What does Navqira sell?
We offer pour-over coffee tools, coffee grinders, espresso accessories, milk frothers, latte-art pitchers, and coffee storage products for everyday home brewing.
What currency are prices shown in?
Unless otherwise stated on the storefront, prices are displayed in U.S. dollars (USD).
Can I ask a question before placing an order?
Yes. You are welcome to contact us before ordering if you need general information about a product or store policy.
How do I contact customer support?
You can reach us by email at service@navqira.com or by phone at +86 159 7069 1293 during service hours.
What are your customer service hours?
Our standard customer service hours are 8:00 AM - 8:00 PM.
Do you provide order support?
Yes. We can assist with order-related questions such as order updates, shipping concerns, and general after-sales support.
Can I request help with returns or refunds?
Yes. Please contact our support team if you need help with a return or refund matter, and we will guide you based on the applicable store policy.